Operations Manager A great opportunity has arisen for a Operations Manager to join my client who have 42 employees, 8 being office based and the rest are on site delivering maintenance contracts and high quality service to their clients. As a group there are three related divisions. The role: Accountable for the operational management of the company, ensuring that each division is providing an efficient, timely and cost-effective service to all clients Managing the day-to-day work and development of the Team within the Division Accountable for work plans and schedules produced by contract managers and ensure they are in adherence to contractual agreements Accountable for estimates for additional works and participate in evaluation of works and pricing of tenders Promoting positive relationships with clients, subcontractors, and other parties to maximise generation of additional works and contract renewals Managing performance in adherence to HR policies and procedures Reporting on performance to the Directors on a monthly and quarterly basis Accountable for the financial performance including budgeting and profitability at contract and departmental level Accountable for the workplans within the company, ensuring that each division continuously reviews the agreed workplans Responsible for deciding on appropriate work products, methods, and procedures to ensure that they are appropriate Ensuring that Managers undertake regular quality checks, providing monthly reports to the Directors to identify areas of strength and actions being undertaken to address weakness and issues identified Managing client liaison across all divisions to ensure that any complaints are resolved effectively and efficiently Accountable for developing and managing client relationships, with the expectation that this will be measured through customer surveys, achievement of additional works and successful re-tendering Overseeing all building, cleaning, and GM contracts to ensure that work is completed in line with work specifications and KPI’s Managing the team through day-to-day management to ensure that objectives are met Responsible for monitoring and managing the team to ensure that all staff are trained appropriately Ensuring adherence to health and safety of all work undertaken and that all personnel are appropriately trained, and equipment is appropriately tested. Accountable for managing the consultation with clients and the public in regard to any changes to service delivery Accountable for workforce and resource planning, presenting a business case to the Directors if additional personnel or equipment is required Manage the vehicles and equipment to ensure that they are maintained, serviced and that appropriate safety checks have been completed Identifying new opportunities and optimising the ability to undertake additional work on existing Contracts Assist the Directors in the preparation of Tenders through assisting with the surveying, estimating and costings for potential contracts. Working as part of the management team to contribute to the direction of growth for the business To know and understand the commercial requirements within the division and prepare and manage allocated budgets for operational purposes. Managing the Contracts in line with financial constraints and budgets Operational management of staffing resources to ensure adherence to contract deadlines and maximising levels of productivity Operational management of plant, equipment and stock to ensure appropriate and cost-effective utilisation Supporting the business in estimating and quoting for new and existing contracts Ensure timesheets, holiday, mileage and expenses claims of all employees are in line with Policies and Procedures Liaising with the Directors when there are any potential changes on contracts Advising the Finance Manager of any amends or omits on contracts Ensuring that all works are invoiced for in a timely manner Maximise profitability, ensure value for money and identify efficiency saving both for the company and its clients Responsible for promoting, maintaining, and developing an awareness and compliance of health and safety in accordance with best practice and legal requirement In conjunction with the management team and H&S consultant ensure that all policies and procedures are current and compliant Undertake work activities consistent with Legislation, Organisational Procedures, Risk assessment and management Ideal Person Proven ability in the management of Social Housing or multi-site service contracts within the Amenity, Cleansing or Planned Maintenance sector
Experience of managing staff, and client relationships at a senior level
Proven record of successful contracts management
A proven record as a team leader who has the ability and confidence to work on own initiative
Commercial awareness
Working within budgets; ability to deliver operational requirements within financial constraints
Health and Safety legislation and good practice
Evidence of strong staff management skills
Read, interpret and produce specifications & technical documents
Excellent verbal and written communication skills
Ability to price additional works and contracts
Ability to lead and motivate others to achieve operational objectives
Good IT skills and use of Microsoft Office including Excel
Strong interpersonal skills
Strong problem solving skills
Excellent personal organisation
Dynamic, positive, enthusiastic and possess the ability to think laterally and act through reasoned decision making
Ability to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality
Willingness to learn, improve and adapt
Ability to drive and travel around Clients sites and offices
"Can do" attitude to service delivery and problem solving
Driving licence
Remuneration: Negotiable salary circa 45k plus performance bonus. 26 days holiday plus bank holidays , private healthcare